Texas roadhouse is a American restaurant chain that specializes in steak and ribs. They are known for their high-quality meat and low prices.
The restaurant has over 450 locations across the United States and Middle East. The menu is a mix of traditional American food and top steaks.
Customer Service
The Texas Roadhouse chain of restaurants serves up high-quality steak in every cut you can imagine. And it has a reputation for service that goes beyond just the food.
In fact, the company’s culture is rooted in service with heart. That’s something founder Kent Taylor has tried to instill throughout his restaurants.
He calls it “service with intention,” and one of the best ways to achieve that is to give employees space to try things out. As Taylor puts it, “it’s all about happy mistakes.”
In this way, Taylor says, he can see where his ideas are going and how he can improve them over time. He also tries to keep the atmosphere at his restaurants as relaxed as possible. For example, he has servers focus on fewer tables, so each person can get more attention. This helps create a more positive relationship between the guest and the server, which can lead to better customer service overall.
Technical Support
The Texas Roadhouse Roadie Support number is one of the most popular and recognizable of its kind in the restaurant industry. Its staff is comprised of hardworking individuals who enjoy a great pay package and the opportunity to work in a fun and friendly environment. They have excellent customer service skills and are able to answer even the most basic of questions over the phone and via email.
The company also has a slick employee portal called the TXRHLive that allows employees to access their most important and personal information from anywhere in the world with a valid username and password. The site specializes in providing a slew of functionality, including checking your paychecks, 401K contributions and timesheets, filing expense reports and tracking training hours to name a few. It is no surprise then that the TXRHLive has topped the list of all-time best online employee portals. It is well deserved for its many features and functions.
Employee Relations
Texas roadhouse offers a variety of employee benefits, including medical insurance and employee discounts. The company also promotes work-life balance with some remote and flexible positions available.
The company believes that employees, or “Roadies,” are its most important asset. As such, it focuses on building and maintaining a positive culture that reflects the values of passion, partnership, integrity, and fun.
Texas Roadhouse has a robust employee relations program that supports employees by providing them with resources to raise concerns and questions about their job and company policies. Additionally, they offer employees the opportunity to report violations of these policies and provide feedback to management on how to improve them.
Community Relations
Texas roadhouse is a proud member of the community and supports local organizations through donations and volunteer work. They offer a number of programs to give back to the community including their Dine-To-Donate fundraiser where groups can dine in or order take-out and receive 10-15% of their sales back for their cause.
The company also provides gift cards to local nonprofit organizations that need them. Lima Memorial Health System, for example, recently received a donation of gift cards to help them purchase mammogram machines.
The company also sponsors The Armadillo Classic, an annual golf tournament that has raised nearly $150,000 a year for Special Olympics of Kentucky over the past three years. And the company’s employee community outreach program regularly sends volunteer teams to work with Christian Appalachian Project (CAP).